You may cancel your order at any time prior to your records being retrieved from the database and sent to the email provided by you on the order form by calling the Service Center at (800)833-2924, you will be given a cancellation number. We ask that you have your invoice number ready to give to the Representative for faster service. All warehoused/archived orders (bankruptcies filed prior to 2005) are final. There is No Refunds on any archived / warehoused orders All "research fees" that applies to archived files (prior to 2005) are final and non refundable. Your Service Representative will advise you of this prior to you placing your order.